Intercom Blog

Infrastructure at speed: 5 lessons learned from building Intercom in EuropeFeb 2022

Calm's Will Larson on how to build a technical leadership careerApr 2021

10 technical strategies to avoid when scaling your startup (and 5 to embrace)Jan 2021

Building Intercom from home: Software delivery in challenging timesApr 2020

Hope for the best or prepare for the worst? How we manage critical incidents at IntercomJul 2019

How we fixed our on call process to avoid engineer burnoutApr 2018

Skyliner's Marc Hedlund on engineering managementJun 2017

Finding your way from maker to managerJan 2017

A year of growth and change with IntercomAug 2015

Keeping Intercom upMar 2015

Elsewhere

How we use Claude Code today at IntercomMar 2026

DynamoDB vs. MongoDB: A Comparison and How to ChooseApr 2021

How we optimize EC2 costs at IntercomMar 2021

Intercom went from skeptics to believers on AIWorkOS

Interviewed at AWS re:Invent 2025 by WorkOS's Michael GrinichYouTube

How AWS Empowers Intercom to Thrive as a Product-First CompanyHackerNoon

AWS Case Studies

Intercom Case StudyAWS

Intercom & Anthropic Success StoryAWS